Here you will find an updated list of frequently asked questions. But if you have any specific questions please contact us.

Your PIN is sent to you by SMS the first time you use the cashless parking system, or at point of registration. This PIN is used to login to any MiPermit portal as well as for creating stays via the telephone if you are not using your registered mobile phone to create the stay.

If you have forgotten your PIN you can reset it online.

• Go to a MiPermit portal login page, or directly to our generic login page
• Click the link below the login boxes entitled 'Forgotten PIN?'
• Enter your member number (your registered mobile number) or email address if you have a full account
• Enter a vehicle registration number which is on your account
• Click the 'Reset PIN' button

If the information you have entered is correct, a new PIN will be sent to your mobile by SMS. This should only take a few seconds to arrive.

Should you require further assistance, please contact us.

You can change your PIN to a more memorable one if desired, by logging in to a MiPermit portal and editing the members on your account.

• Go to a MiPermit portal login page, or directly to our generic login page
• Login using your member number (your registered mobile number) or email address if you have a full account and your current PIN
• Click the 'Account' menu item, and then 'Members & Vehicles' for a list of members on your account
• You can change your PIN to something more memorable by clicking the 'Change PIN' button next to your member name/number

If you are the main account holder, and have more than one member on your account, you can also reset another member's PIN from this screen. Resetting another member's PIN will send a randomly generated four digit PIN to their registered mobile number. If the member wishes to have a memorable PIN, they are required to login to the portal using their details and follow the same steps above.

Should you require further assistance, please contact us.

Your account will become locked if more than 5 attempts to login have been made with an incorrect PIN. To unlock your account, we require you to reset your PIN. Follow the instructions below to reset your PIN and unlock your account.

• Go to a MiPermit portal login page, or directly to our generic login page
• Click the link below the login boxes entitled 'Forgotten PIN?'
• Enter your member number (your registered mobile number) or email address if you have a full account
• Enter a vehicle registration number which is on your account
• Click the 'Reset PIN' button

A new PIN will be sent to you within a few seconds, and your account lock will be cleared enabling you to login. You can change your PIN after logging in if desired.

Should you require further assistance, please contact us.

If you require a receipt for your parking, be this for your own internal records or to submit a VAT receipt to claim back your parking costs, you can do so as follows:

• Go to a MiPermit portal login page, or directly to our generic login page
• Login using your member number (your registered mobile number) or email address if you have a full account and your current PIN
• Click the 'Account' menu item, and then 'Invoices' for a list of your parking invoices

There are three sections on the invoicing screen:

• To Be Invoiced - These are stays you have created but payment for them has not yet been requested from your payment method
• Unpaid Invoices - These are stays that have been invoiced but payment has not been collected
• Previous Invoices - These are stays where payment has been successfully taken. You can select to view 'This Month', 'Last Month', or 'All Invoices'

Click on the PDF icon next to the invoice details to download. You can save or print the PDF from within your PDF reader.

Please Note: Receipts/Invoices are generated at midday the day after the parking expires. This is so that we can collate parking on to one invoice for customers who park in more than one location in a day.

If you have any questions about your invoices, please contact us.