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Find the location number
You'll find this on the stickers attached to the Pay & Display machines or the tariff boards. The 6 digit number will be needed whenever you pay to park in a location.
Send a text to 60300
Send the word PARK and your vehicle registration number to 60300.
PARK  A123BCD
Please remember to include spaces between the keyword PARK and your vehicle registration number.
We'll call you right back

Our automated telephone system will call you back and you'll be entering the following information:

  • The location number of where you are parking
  • Confirm the vehicle registration number we received by text
  • Enter the duration you want to park for
  • Enter your payment card number, expiry date and security digits
  • Choose to receive a text reminder 20 minutes before your stay ends

Stay on the phone until you hear confirmation that your payment has been taken.

That's it you're done!

You'll shortly receive a text confirmation with the details of your stay.

Also in the text message will be a 4 digit PIN that you can use to login to your MiPermit portal to download VAT receipts, pay for your parking online or to login to the smartphone apps.


Need a VAT receipt?

To get a receipt for your payment, you can login to a MiPermit Portal using your mobile number and the 4 digit PIN sent to you in your first confirmation text. You can reset your PIN if you've forgotten it.

Once logged in, go to the Payment History section to view and download your receipts.

Adding an email address to your member/accounts details will cause receipts to be automatically emailed to you the day after your parking expires.


Need help?

If you need help with paying for your parking, please see our contact details.


Find the location number
You'll find this on the stickers attached to the Pay & Display machines or the tariff boards. The 6 digit number will be needed whenever you pay to park in a location.
Send a text to 60300
Send the word PARK with the location number and duration required to 60300.
PARK  712345  30mins
PARK  712345  1hour
PARK  712345  4hours
PARK  712345  1day
If you use more than one vehicle, send the word PARK with the location number and duration required plus the vehicle registration number added to the end of your text, to 60300.
PARK  712345  30mins  A123BCD
PARK  712345  1hour  A123BCD
PARK  712345  4hours  A123BCD
PARK  712345  1day  A123BCD
Please remember to include spaces between the keyword PARK, the location number, duration and alternative vehicle details.
That's it you're done!

You'll shortly receive a text confirmation with the details of your stay.


Extending your stay

Many locations allow you to extend your parking without returning to the vehicle. This will extend your parking to the next available tariff.

To extend, send the word EXTEND with the duration you wish to extend by (additional amount of time you need) to 60300.

EXTEND  30mins
EXTEND  1hour
Please remember to include spaces between the keyword EXTEND and the duration amount.

If your parking has already expired, you will need to pay for a new stay.

You will receive a confirmation text message showing the new expiry time and total cost of your stay.


Pay for parking by telephone

Firstly, find the location number for where you're parking, and review which tariff you wish to use (number of minutes or hours you need to park for).

From your mobile, call 0345 505 1155. The automated system will as you to choose a vehicle from your account to use, the six digit location number of the location you're parked in, and the duration you wish to pay for.

IMPORTANT: You must stay on the call until you hear the confirmation that your payment has been taken.

You will receive a confirmation text shortly after.


Need a VAT receipt?

To get a receipt for your payment, you can login to a MiPermit Portal using your mobile number and the 4 digit PIN sent to you in your first confirmation text. You can reset your PIN if you've forgotten it.

Once logged in, go to the Payment History section to view and download your receipts.

Adding an email address to your member/accounts details will cause receipts to be automatically emailed to you the day after your parking expires.


Need help?

If you need help with paying for your parking, please see our contact details.


Payment card processing fees

A processing fee may be added to the cost of your parking depending on the car park operator and the location you're parking in. Some locations do not charge a fee, however others do.

If a processing fee is applicable, this should be highlighted on the MiPermit stickers on the Pay & Display machines, or on the tariff board.

When paying to park via one of our smartphone apps or online portals, the processing fee is itemised on the payment screen before you finalise the payment.

SMS (text message) costs

To send a text to pay for parking costs no more than your networks standard message rate. This is typically around 10p per message. Sending a text to a message shortcode (60300 or 61600) is not included in your mobile package but please confirm this with your mobile provider.

We do not take payment for parking from your mobile account. We do not have the ability to take any payments in this manner.

Optional reminder texts (20 minutes before your stay ends) are charged at 10p per reminder sent and added to the total cost of parking.

Call costs to 0345 or 0333 numbers

To call our customer services team or to pay for your parking via our automated telephone system, calls are charged by your mobile provider at their standard national rate.

The cost of these calls are included in any mobile minutes package you may have.


Need a VAT receipt?

To get a receipt for your payment, you can login to a MiPermit Portal using your mobile number and the 4 digit PIN sent to you in your first confirmation text. You can reset your PIN if you've forgotten it.

Once logged in, go to the Payment History section to view and download your receipts.

Adding an email address to your member/accounts details will cause receipts to be automatically emailed to you the day after your parking expires.


Need help?

If you need help with paying for your parking, please see our contact details.



Registering for residents/visitors permits

In order to register for residents permits you should visit your parking operators MiPermit portal and go to the 'Buy Virtual Permits' section.


What information is needed to register?

Parking operators require different information from you, depending on where you live. In most cases, you should have at hand the following information:

  • Your full name
  • Your house number and postcode
  • Your council tax number (this may be required to ensure you are the occupant of the address you are purchasing permits for)

Purchasing your permits

You can purchase residents or visitor permits at any time. When logged in to a MiPermit portal, go to 'Buy Virtual Permits' and select the type of permits you require.

Once you have purchased your permits you can use them immediately.


Need help?

If you need help with registering, please see our contact details.


Displaying your permits

Your residents and visitors permits are 'virtual', this means that you do not have a paper permit and nothing needs to be displayed in the vehicle. The parking enforcement officers can see that your vehicle has a permit on their handheld computer.


Changing the vehicle on your residents permit

Login to your MiPermit portal using your account login details and go to 'Manage Virtual Permits'. Select the permit you wish to edit, and select the 'Edit Registrations' option. Enter the new vehicle registration, and save.

Please note you should enter only one vehicle registration per entry field. Any changes made are updated immediately.

Renewing your residents permits

Login to your MiPermit portal using your account login details and go to 'Manage Virtual Permits'. Select the permit you wish to renew, and select the 'Renew Permit' option. You will be asked to confirm the renewal details and enter your payment details.


Using your visitor permits

When logged in to your MiPermit portal, go to the 'Manage Virtual Permits' section and select Visitor Permits. From here, simply enter your visitors vehicle registration number and how long you want them to stay.

You can also do this by text message if you have a registered mobile phone number on your account.

VISITOR  A123BCD

If your visitor permits require a duration it should be added after the vehicle registration.

VISITOR  A123BCD  3hours
Please remember to include spaces between the keyword VISITOR, the vehicle registration number and the duration.

You'll receive a confirmation text showing the vehicle details and the time allocated. This will also show how many permits you have remaining.


Need help?

If you need help with your residents or visitor permits, please see our contact details.


SMS (text message) costs

To send a text to pay for parking costs no more than your networks standard message rate. This is typically around 10p per message. Sending a text to a message shortcode (60300 or 61600) is not included in your mobile package but please confirm this with your mobile provider.

We do not take payment for parking from your mobile account. We do not have the ability to take any payments in this manner.

Call costs to 0345 or 0333 numbers

To call our customer services team or to pay for your parking via our automated telephone system, calls are charged by your mobile provider at their standard national rate.

The cost of these calls are included in any mobile minutes package you may have.


Need help?

If you need help with paying for your parking, please see our contact details.



Buying season tickets

You can buy season tickets from the main MiPermit portal, or from the parking operators MiPermit portals.

On the portal, select 'Buy Virtual Permits' and select the parking operator that supplies the season tickets for the location you wish to park in, then select 'Season Tickets'. You can then select the location and type of season ticket and the duration to see pricing and to enter your vehicle details and payment card information.


Need help?

If you need help with selecting or purchasing your season tickets, please see our contact details.


Displaying your season ticket

Your season tickets are 'virtual', this means that you do not have a paper permit and nothing needs to be displayed in the vehicle. The parking enforcement officers can see that your vehicle has a permit on their handheld computer.


Changing the vehicle on your season ticket

Login to your MiPermit portal using your account login details and go to 'Manage Virtual Permits'. Select the permit you wish to edit, and select the 'Edit Registrations' option. Enter the new vehicle registration and save.

Please note you should enter only one vehicle registration per entry field. Any changes made are updated immediately.

Renewing your season ticket

Login to your MiPermit portal using your account login details and go to 'Manage Virtual Permits'. Select the permit you wish to renew, and select the 'Renew Permit' option. You will be asked to confirm the renewal details and enter your payment details.


Need help?

If you need help with your season ticket, please see our contact details.




App costs

Our apps are free to download and free to use. You only pay for purchases you make (such as paying to park and it's associated processing fee) and for any SMS reminders you decide to have.


SMS (text message) costs

Optional reminder texts (20 minutes before your stay ends) are charged at 10p per reminder sent and added to the total cost of parking.


Need help?

If you need help with using the MiPermit app, please see our contact details.