This article explains how to use the MiPermit web portal to create parking stays, assign account members to vehicles and view parking history and invoices for parking already paid for. You can also update the account holders details and amend your preferred payment type.

This information is relative to all MiPermit customer portals.

 
 

To register for an account, you can use the Register link here on the MiPermit web site, or on any customer portal site.

The registration process consists of three steps that require you to enter your name and address, a valid email address for activation of your account, and mobile phone number which is used as your unique reference for logging in to the portal or iPhone application. We also require the card details for your preferred method of payment.

When registration is complete, you will be sent a PIN to your mobile phone for use with the portal and iPhone application.

To login to a portal, enter the mobile phone number that you registered with and the PIN number that was sent to your phone by SMS.

If you forget your PIN, you can request a new one by clicking the"Forgotten PIN" link on the login page, or if you'd like to change the PIN to something more memorable, please see the Account Members section.

Important Message

Please be aware that in the interests of security, three unsuccessful login attempts will lock your account. To unlock your account please contact MiPermit via our contact page, or by emailing help@mipermit.com. Requests will only be accepted from the account holder.

On logging in to a MiPermit portal, you are taken to the Pay & Stay screen. This screen allows you to create stays (parking) and review future stays that you have arranged or stays that are in progress at this time.

• Select a vehicle registration (Vehicles can be added via the Vehicle Administration screen)
• Select a car park or street location
• Select when you would like the stay to start (this can be immediately or up to 7 days in advance)
• Select a duration for your stay
• Select if you'd like to be reminded by SMS before your stay ends

On submitting your stay request, you will be asked to confirm the details before the stay is saved.

Successfully created stays are displayed in the Current Stays section.

The Current Stays section shows all stays that are either in progress or have not started yet (have been created in advance).

Clicking on a stay will expand more information as well as giving you the opportunity to either extend or cancel the stay.

• Select a stay in the Current Stay section, to expand the details of the stay
• Enter the duration you wish to extend the stay by (in minutes or hours depending on the tariff type)
• Press the Extend button to confirm your changes

You are able to cancel a stay before it starts. If a stay has already started, it cannot be cancelled.

• Select a stay in the Current Stay section, to expand the details of the stay
• Click the Cancel Stay button and confirm

The Account Details section can be used for updating your contact details.

• Click the Edit button and fill in the fields as required.
• Once the details have been amended, press Save

Important Message

By changing your email address in the Account Details section you will be required to revalidated the address.

From the Payment Details section, you can change your payment method.

• Click the Edit button and complete all fields as required.
• Once the details have been amended, press Save

CV2 indicates the three digit security code which can be found on the reverse of your payment card.

Important Message

We process your first transaction with the details you provide and for all subsequent transactions we perform a repeat transaction using a unique reference supplied by our payment gateway.

In doing so, we do not store, or need to store your payment card details.

A single account can serve multiple members, for instance if you and your partner wish to share the account or you regularly swap vehicles with colleagues or family.

Stays created by the other members are charged against the main account holders payment method.

To add a new member, or edit an existing member you can either click the member name, or complete the Add New Member form. You will need to complete the following:

• The members forename and surname
• The members mobile phone number. A PIN will be sent to this mobile for use with the system
• The members email address. This must be valid and be verified for first time use

Against each member are two additional options.

• Reset PIN - click the notepad and pen icon next to the member name
• Delete Member - click the red and white cross icon next to the member name

Resetting the PIN for your own account will give you the ability to set a PIN of your choosing. Resetting the PIN of another member on your account will send a randomly generated PIN to the members mobile number by SMS.

You can add multiple vehicles to your account if you use different vehicles or use hire cars or company pool cars, and wish to pay for your parking under one account.

You can add a new vehicle at anytime and use it immediately.

To add a new vehicle, or edit an existing vehicle you can either click the vehicle details, or complete the Add New Vehicle form. You will need to complete the following:

• Vehicle registration number
• Make of vehicle
• Colour of vehicle (closest match)
• Model of vehicle

Assigning vehicles to members allows you to restrict which members in your account can use which vehicles. The vehicle added at time of registration or your first stay via SMS automatically assigns you (the account holder) to that vehicle.

Any subsequent vehicles added can be manually assigned to members. You can add as many vehicles as you need, and assign all members of your account to all vehicles against your account if required.

To assign a vehicle to a member, from the Select Member & Vehicles section:

• Select a member from the drop down list
• Select a vehicle to assign the member to from the drop down list
• Click Link to assign the vehicle to the member

Should you wish to unassign a vehicle from a member:

• Select the member and vehicle association from the Current Associations list
• Click Unlink to remove the vehicle and member association

The invoicing section shows all previous stays, showing if they have been invoiced and paid.

This section shows stays which have not yet been invoiced. Payment for these stays has not yet been requested from your preferred payment method.

This section shows stays that have been invoiced but payment has not been collected yet.

This section shows stays that have been invoiced and payment has been successfully collected.

Clicking on the PDF icon next to an invoice will download a printable invoice for the corresponding stay. This can be useful when claiming expenses or for keeping your own spending records up to date.

An account with MiPermit is not required to purchase season tickets for your supporting local authorities or suppliers. However, doing so gives additional control over your purchase if your local authority/supplier allows features such as editing which vehicle the season ticket is applied to. Also if your local authority or supplier adopt further MiPermit services in your area, you'll automatically see these new services and be ready to use them.

As an account is not required to purchase season tickets, simply go to the link provided by your local authority/supplier and fill in the application form.

You will need to provide your name and address, a season ticket type, the vehicle registration number(s) and payment details to purchase your season tickets.

Once purchased we will send an email confirmation of your season ticket, plus any additional information as needed.

If you have already used MiPermit for other services such as Cashless Parking, login to your providers portal using your mobile number and PIN, and look for the Services menu option.

The services page will show you what types of services your provider has available, and allow you to sign up for those services.

Once purchased we will send an email confirmation of your season ticket, plus any additional information as needed.

MiPermit facilitate a fully electronic ticket system. This means that whether it be Cashless Parking, or any other of our services, you'll not need to display a paper permit/ticket in your vehicle.

All the details of your season ticket are syncronised with the local authority enforcement officer's hand-held devices so that they can see in real-time that you have a valid ticket.